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Touchline Support Service
A premium Warranty and Support service from Touchline Video including
Software Updates and Upgrades, Advance Replacement of faulty items,
technical telephone/video support to both the end user and the reseller
during extended office hours - in-house hardware testing and fault
identification - 24-hour video test facilities and unlimited user
training/retraining over video for the advertised period. Maintenance
and support renewal reminder service.
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Lifesize
‘Assurance’ Service
A manufacturer backed Warranty and Support service from Lifesize which
includes Software Updates and Upgrades, Advance Replacement of faulty
items and technical support to the Reseller ONLY
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Who can use Touchline Support Services?
The Extended Warranty service is available to all customers with new
and existing videoconferencing equipment within our portfolio. Coverage
of existing units will be subject to diagnostic testing by Touchline
personnel.
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Who can use Lifesize ‘Assurance’
Services?
The Extended Warranty service is available to all resellers with new
and existing videoconferencing equipment within the Lifesize portfolio.
Coverage of existing units will be subject to diagnostic testing by
Touchline personnel.
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What does
Touchline Support Service provide?
- 1, 2 and 3 year
coverage
- Advance Hardware
Replacement
- Unlimited Telephone
Support to end users and resellers
- Dedicated Contact
Number
- Software updates and
upgrades
- Product Movement Costs
- 24hr Video Test Lines
- Investment Protection
- In-house Testing
- Video-based Training
- Renewal Reminder
Service
- Engineer Training
Service
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What does
Lifesize ‘Assurance’ Service provide?
- 1, 2 and 3 year
coverage
- Advance Hardware
Replacement
- Reseller Only Telephone
Support
- Software updates and
upgrades
- Product Movement Costs
- Renewal Reminder
Service
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