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In response to customer request and feedback, LifeSize is
consolidating and simplifying their Maintenance Services options - this
will potentially increase your revenue, decrease the complexity of the
service offerings to your end-users and simplify your ordering.
Effective February 2010,
- All Lifesize Customers
will be required to include at least 1 year of Assurance Services
upon hardware purchase.
- The Mandatory Assurances
Maintenance Service will include:
- 1 years
Software\Hardware Maintenance
- Advanced Replacement
- 1 years Help Desk
Service/Support
- Greatly simplified
ordering
- Existing quotations for
services pricing and warranty structure will be honoured throughout
February 2010 and any previously purchased service and/or warranty
will remain unaffected.
This change in how Lifesize services are provided will make
life simpler and easier for our reseller partners by reducing the cost
for a 1 year maintenance contract and (by including Hardware/Software
Support, Advanced Replacement and Help Desk support facilities) reducing
ordering complexity.
More information supporting this mandatory change in
Lifesize Maintenance offers, including revised price lists, training
materials, and a frequently asked questions list will be available
shortly.
If you have any questions or require clarification in
advance of the supporting information, please do not hesitate to contact
your Touchline Sales or Technical Account Manager, they will be happy to
help.
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